Unscrew the water line from the water supply valve The toilet tank’s water comes from the same water supply as well, but the bidet does not draw water from the tank itself. If the nozzle cap has fallen from the tip of the spray nozzle, it can be replaced. Can I replace the included hot water line with metal parts? The video below shows how to adjust the nozzle of all Neo models. For gaps over 1″, please see the FAQ question “My seat is not sitting flush after installing the bidet. If you urgently need either of these Hot Water T-Adapters, please contact us here. The water comes directly from the fresh water supply. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. Mucosal prolapse syndrome, sphincter injury and anal fissure are possible side effects of … Locate the plug and place it back onto the fill tube. Unscrew the water line from the water supply valve If your guard gate is slightly ajar, the toilet seat may be pushing the guard gate open after use. The original Cold Water T-Adapter included with your kit is 15/16” x 15/16” x 1/2” This is the same size as 7/8” x 7/8” x 1/2”. Hot Water Metal Hoses are 3/8” to connect to the t-adapter and 1/4” to connect to the bidet inlet. Please check if the gaskets are stacked together in the package.If the provided large Rubber Gasket is missing from your kit, please contact us here directly for a replacement. Here is the list of parts included with the Luxelet E850. We recommend turning the Shut-off Valve off after every use to prolong the life of your bidet. The Teflon Tape is optional. The Neo 185 is same as the Neo 180 but comes with a turning dial (instead of a lever) to control water pressure. 4. Please make sure the black rubber washer is placed inside the nozzle cap before attaching it to the nozzle.Please click here for replacement nozzle caps. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. To use our hot water bidets with cold water only, use the provided hot water inlet cap and washer. Actually, there is no reservoir in these mechanical bidets. If the provided large Rubber Gasket is missing from your kit, please. The Hot Water Hose supplied with a NEO Bidet Kit is 10 ft long, but we carry longer versions in 16 ft and 32 ft. Both the original and the alternative T-Adapter can be found on our website: MB Nozzle Caps are available here. Please contact us here directly for warranty assistance If you urgently need these parts, please contact us here. See “E” in the chart below. If you urgently need an Luxe Bumpers, please contact us here. If the valve is bigger, it is a 15/16” If you are having trouble screwing the T-Adapter on to the fill valve, we can recommend trying the same sized T-Adapter in a different material.Some customers find it easier to install Plastic T-Adapters than Metal T-Adapters. This part can be found on our website: If the feminine nozzle is not hitting the target, you can try repositioning the bidet on the toilet bowl forward or back. While there is not necessarily a way for you to fine tune the spray position, you can try to push the unit back towards the toilet tank. *To check if you have a 1/2” supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. The original Cold Water Bidet Hose included with the bidet kit is 15 inches in length, with 1/2” and 1/4” ends.We carry an alternative size that is 22” inches in length. The hot water t-adapter included with our bidets is 3/8″ at the top and bottom. 2. They’re available in lengths 2 ft, 6 ft, 9 ft, and 16 ft. What can I do? How do I install a Luxe Bidet on a twist-hinge toilet seat? 32 ft Plastic Hose available here. Remote with Batteries This valve goes into your bidet at the hot & cold water inlets. I am a first time bidet user. This part can be found on our website: If you urgently need a NEO Hot Water Cap, please contact us here. We recommend using disinfectant wipes or spray to wipe down the body of the bidet. This part can be found on our website: Try cleaning the nozzles by pulling it down and moving it up and down quickly a few times.You can also clean the nozzle with paper towels soaked in vinegar. Note: The toilet tank connection is generally known as 7/8″ ballcock thread fitting in the USA. **Please ensure that the 10 ft Plastic Hose is long enough to reach the bidet attachment site from the water supply valve. (1) The Guard Gate can be reattached if the nubs on the Guard Gate remain undamaged (as seen in the first image). This part can be found on our website: Once the seat is removed, remove the screws / bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl. If the valve is smaller, it is a 3/8”. I need a longer Cold Water Hose.The Cold Water Hose supplied with a NEO Bidet Kit is 15” inches, but we carry a longer version in 22” inches. The cap can be screwed onto the hot water inlet, as shown here. The Luxe Bidet installation process is fairly straightforward. This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection 3/8” x 3/8” x 8mm Metal T-Adapters are available here. Then use slight pressure to turn the nozzle counter-clockwise until the holes are facing forward. These seats offer a wide range of features: heated seat, heated water, a wide range of spray settings, adjustable water pressure, adjustable nozzle position, and even air deodorizer. Our bidets can be installed with these toilet seats. The rubber spacers attach to the bottom of your toilet seat. The Luxe Bidet Neo 120 for two-piece toilets is an excellent way to keep yourself clean and hygienic after every time you do your business in the toilet. The nozzle guard gate is an added hygienic feature that shields the nozzle(s) from any debris or splashback. If this doesn’t help, it is possible the inlet threads are damaged. Can I install the bidet on my RV toilet? There are two things to check to see if the Guard Gate can be reattached. After installing the bidet, double check to see if you water supply valve was turned back on. We are more than happy to provide these alternative installation parts. To cancel your order, please fill out this form here. If you do not have access to the water supply valve near your sink and you cannot remove the hard pipe, then unfortunately, an installation of the bidet will not be possible. Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. I was right.) Do I need to purchase any additional parts to install the bidet? Do you have a larger size? See “E” in the chart below. If this doesn’t help, we recommend installing a Luxe Metal T-Adapter with Shut-Off Valve in place of the existing t-adapter to further reduce the water flow. Here is the list of parts included with the Luxelet E850. Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. See below for instructions in determining the correctly sized fittings. Collar To see a model comparison chart of all our bidets, please click here. The nozzles are operated separately; you cannot spray from both at once.To see which models have dual nozzles, please click here to see the model comparison chart. When the bidet turns on and warm water is selected, the bidet draws water from both sources to mix inside of the unit to create warm water. This applies to both narrow installation spaces and twisted water supply hoses.You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. I have a hard / rigid supply line. Note: The toilet tank connection is generally known as 7/8″ ballcock thread fitting in the USA. The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. All Luxe Bidet mechanical attachment models come with plumber’s tape (to wrap around threads for further prevention against leaks), owner’s manual with detailed installation instructions, and a wrench. The full list is below: You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. We are more than happy to provide these alternative installation parts. The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle(s) of the bidet in a stream of water. What size is the Cold Water T-Adapter? Please click here to contact us for replacement nozzle cap(s). When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. We do offer both Plastic and Metal T-Adapters. Water pressure is too high, even at the lowest setting. OPTIONAL STEP (Shortens hose length). NEO 180 Mode Setting Knobs are available here NEO 120 Mode Setting Knobs are available here The weight limit for our bidets is about 350 lbs. Is the water that comes out of the bidet stored in the toilet tank? We also use content and scripts from third parties that may use tracking technologies. View our model comparison chart. You can also check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit. Screw the ¼” nut of the Plastic Hose onto the bidet inlet Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter, so that you will receive the correct parts. Metal Braided Bidet Hose *To check if you have a 1/2” supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. My bidet’s high water pressure is painful. Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up Please remember that the Plastic Hose can be trimmed to your desired length on the end with no nut. Screws (2) Here is the list of parts included with the NEO 110, 120, 180, and 185. Single nozzle bidets have one nozzle while dual nozzle bidets feature a feminine wash nozzle in addition to the regular (or posterior) wash nozzle. The main difference between the E850 and E890 is that the E850 comes with a control panel (no remote), and the E890 comes with a remote (no control panel). These models have the same features. What is the difference between the LUXE 90 and LUXE 95? NEO 120 Blue All parts needed for installation are provided in the package. Collar After ensuring that the Guard Gate nubs and the attachment sites are undamaged, then the Guard Gate can easily be reattached.You can view instructions on how to reattach the guard gate here. The lever lifts up and down and the knob turns to the right and left. You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. The full list is below: If you urgently need a knob, please contact us here. The only difference is the Neo 180 has a lever while the Neo 185 has a knob to adjust water pressure. Please fill out this form to contact us directly about re-sending an order confirmation email. Proper adjustment of the nozzle(s) will depend on the model you have. I lost or broke a part on my bidet and I cannot find it on your Accessories page. Please contact us for more details on the ASME standards. The hot water t-adapter provided with the bidet is too small for my connection. NEO 250 Water Pressure Levers area available here Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. NEO 250 Blue Sometimes air gets trapped in your pipes after installing the bidet. The Neo 90 and Neo 95 are handheld bidets that require no electricity and come with cold water only. Our Customer Care team will get back to you within 24-48 hours. This should safely dissolve any hard water build up. If it is not, we have alternative sizes: It also includes a detailed owner’s manual with installation instructions. ... Luxe Bidet Neo 120 vs Luxe Bidet … Please check the nozzle area of your bidet to ensure that the nozzle cap is intact.The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. Please check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit. Can I install the bidet on my RV toilet? My bidet labels/stickers are peeling up. We currently do not carry any models which have left-side or left-handed controls, although we may introduce them in the future. 1. Steps outlined below: NEO 185 Water Pressure Knobs are available here OPTIONAL STEP (Shortens hose length). Since the metal braided hose has different connections, you will also need to purchase a “Brass T-Adapter (⅜” x ⅜” x ⅜”)” in order to complete the installation. Please see the dimensions in the diagram below to decide if the bidet will fit your toilet. I am missing the wrench from the package. We carry Luxe Metal T-Adapters with a Shut-off Valve. NEO 320 Mode Setting Knobs are available here Our Customer Care team will get back to you within 24-48 hours.You will need your email, Bidet ID, and the name of the missing parts. Neo Cold Water Hose (½” x ¼”) What's the difference between the Neo 180 and 185? Your order number can be found in the order confirmation email. Our Customer Care team will get back to you within 24-48 hours. If it is not, we have alternative sizes: We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. 1/2” x 1/4” Plastic Wrench Reattach the water line to the top of the Metal T-Adapter For Toilet Seat Bidets: 15/16” x 3/8” Plastic Wrench Check if the nozzles have enough space to extend. The original Hot Water T-Adapter included with your kit is 3/8” x 3/8” x 8 mm. If you urgently need a 15/16” Metal T-Adapter, please contact us here. I didn’t receive a confirmation for my order. It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. 32 ft Plastic Hose After that, you must also turn the pressure control knob so that it is on high (or lift the pressure-control lever for the Neo 180, Neo 250 or Neo 320 models). I can’t turn my bidet on because the knob has cracked. If you urgently need a MB Nozzle Cap, please contact us here. Please measure the gap between the toilet seat and the bowl. This part can be found on our website: During use, the nozzle drops below the guard gate from the water pressure … NEO 250 White Can the Neo 250 or 320 work with cold water only? We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. Reattach the water line to the top of the Metal T-Adapter This small valve is known as the Back-flow Prevention Valve. My NEO Series bidet is spraying water straight down into the toilet. 3/8” x 3/8 “ x 3/8” Metal T-Adapters are available here. If your toilet does not have a tank, it is still possible to install a bidet. After ensuring that the Guard Gate nubs and the attachment sites are undamaged, then the Guard Gate can easily be reattached.You can view instructions on how to reattach the guard gate here. Once you bidet, you never go back. Alleviating the pressure will prevent future damage to your new bidet. After finishing business on the toilet, turn the bidet on for a refreshing wash. Below are the different features of each category: The Neo 110, Neo 120, Neo 180, and Neo 185 are cold water mechanical attachment bidets that require no electricity. Back-flow Reinstallation -- A small valve came out of the bidet. I need a shorter water supply line. Does water sit in the small reservoir on the bidet so that it is generally at room temperature when used? How do I remove the gap between the seat and the bowl?”. I have a hard / rigid supply line. 3/8” x 3/8” x 8mm Metal T-Adapter available here How should I clean my bidet? We accept new and unopened returns for a full refund within 30 days from the date of purchase. What's the difference between the Neo 180 and 185? (1) The Guard Gate can be reattached if the nubs on the Guard Gate remain undamaged (as seen in the first image). Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up The NEO 110 is a basic model with one nozzle and one dial, while the NEO 120 has an additional self-cleaning nozzle feature that rinses the nozzles in water after use. Please see the dimensions in the diagram below. Please check your Hose and T-Adapter connections. The only difference between these 2 models is that the Neo 90 is nickel-plated and the Neo 95 is chrome-plated. 15/16” x 15/16” x ½” Metal T-Adapters are available here. If the valve is smaller, it is a 3/8” 3. Turn off the water supply valve After installing the bidet, double check to see if you water supply valve was turned back on. If you urgently need a 22” Cold Water Hose, please, If you require a longer hose than this, please. You will need the following alternative parts: a 3/8″ x 3/8″ x 8 mm Metal T-adapter or 1/2″ x 1/2″ x 8 mm Metal T-adapter and a 8 mm polyurethane hose with a 1/4″ nut. 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